Facilities for Pensioners through 'Web Responsive Pensioners Service' (WRPS): Check Pension processing, in conclusion 12 months pension, register grievances etc.
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066
CPAO/IT&Tech/Single Window Seervice/54/2018-19/71
26.07.2018
Office Memorandum
Subject: Facilities for Pensioners through 'Web Responsive Pensioners Service' (WRPS) of CPAO
Quick disposal of grievances of pensioners has been a pinnacle priority of CPAO. For this purpose, a Grievance Cell is already performance inward CPAO together with grievances received through dissimilar modes are settled past times it. So far, grievances non pertaining to CPAO straight but involving other agencies are beingness forwarded for in conclusion disposal to the concerned agencies i.e. Bank together with PAO for necessary action.
In monastic nation to. supply improve services CPAO developed Grievance Redressal together with Monitoring System i.e. 'Web Responsive- Pensioners Service' (WRPS): a facility of online transfer of grievances lodged past times .Pensioners on the CPAO website for early on disposal together with update thereon . Pensioners convey the next facilities through WRPS on CPAO's website:-
1. View together with Download the Special Seal Authorities issued past times CPAO inward both fresh besides every bit revision pension cases.
2. Check the pension processing status
3. Check in conclusion 12 months pension payment information
4. Register grievances together with banking concern represent the condition etc.
To facilitate pensioners, a step-by-step user need along alongside relevant screenshots is attached for cook reference.
The same may travel given broad publicity for the create goodness of the existing.pensioners besides every bit futurity retirees.
In example of whatever technical difficulty inward using this facility NIC Cell may travel contacted at email ID it.support@gov.in together with for whatever other enquiry related to pension, Grievance Cell may travel contacted on Phone No. 011-2671511 together with at email ID cccpao@nic.in.
This issues alongside the approving of Chief Controller (Pensions).
Encl:As above
(Praful Dabral)
Sr.Accounts Officer (IT & Tech)
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